Posted on Monday, January 07 @ 19:16:33 EST 
Xbox Live Falters Over Holidays
Fri Jan 4, 2:35 PM EST
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SEATTLE —
Microsoft Corp. said Friday it will give Xbox 360 owners a free video
game to make up for poor performance over the holidays by the system's
online hub. Gamers log on to the Xbox Live Web site to buy
games, television shows and movies to load onto their consoles, and
interact with other players. Video game blogs such as Joystiq
recently reported that users had a slew of problems with the site over
the holidays, including trouble signing in, downloading media and
getting matched with online opponents. "We are disappointed in our performance," wrote Marc Whitten, general manager of Xbox Live, on the Xbox 360 support Web site. Whitten said record-breaking traffic and new-member sign-ups caused the "intermittent Xbox Live issues." Microsoft,
which says it has sold more than 17.7 million Xbox 360 consoles since
the system's November 2005 debut, bulked up its capacity for gamers on
Xbox Live both before the release of the wildly popular "Halo 3" and
ahead of the holiday season. The software maker did not publicly detail the problems Xbox users faced or the steps it has taken to fix the issues. Whitten said the company will give a free game from the Xbox Live Arcade, but did not say which titles will be chosen, or when.
-- From AP
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